Terms of Service

By creating a MechOS account, starting a free trial, purchasing a subscription, or otherwise using the MechOS platform (“Service”), you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to these Terms, you must not use the Service.

These Terms form a legally binding agreement between you (“Customer”, “Workshop”, “you”) and MechOS Pty Ltd (ABN 80 698 552 706) (“MechOS”, “we”, “our”, “us”).

MechOS is an Australian cloud-based workshop management platform available at getmechos.com.au.

The Service is designed to assist automotive businesses with managing workshop operations, including bookings, estimates, invoices, customer records, vehicles, inventory, expenses, reporting, communications and other business functions.

We provide the software platform and supporting infrastructure. You remain responsible for operating your business and for the information you choose to store within the Service.

You must be at least 18 years old and have the authority to enter into this agreement on behalf of yourself or your organisation.

You are responsible for:

• maintaining the security of your login credentials;
• ensuring authorised users keep passwords confidential;
• notifying us promptly of any unauthorised access;
• all activity occurring under your account.

You are responsible for ensuring all information entered into MechOS is accurate and lawful.

You retain ownership of all information you upload or create within MechOS, including customer information, vehicle records, invoices, bookings, inventory, expenses and other business records (“Customer Data”).

MechOS does not sell, trade or use your Customer Data for advertising or marketing purposes.

We access Customer Data only where reasonably necessary to:

• operate the Service;
• provide customer support;
• improve system reliability;
• comply with legal obligations;
• protect the security and integrity of the platform.

You are responsible for obtaining any consents required under applicable privacy laws before storing personal information relating to your customers, employees or other individuals.

MechOS and all associated software, source code, user interfaces, documentation, branding, trademarks, designs and intellectual property remain the exclusive property of MechOS Pty Ltd or its licensors.

Your subscription grants you a limited, non-exclusive, non-transferable licence to access and use the Service during your active subscription.

Nothing in these Terms transfers ownership of the MechOS platform or intellectual property to you.

New customers receive a 14-day free trial.

No payment is required during the trial unless otherwise stated.

Before your trial expires we will notify you by email.

If no subscription is activated:

• your account becomes inactive;
• your data remains available for export or reactivation for 30 days;
• after 30 days your Customer Data is securely deleted in accordance with our data retention policies, unless we are legally required to retain it.

Subscription pricing is published on the MechOS website.

Subscriptions are billed through our authorised payment providers, including Venue Smart and Stripe where applicable.

Unless otherwise stated:

• published prices include any GST that applies;
• some features are charged by use, such as text messages, registration (rego) lookups, and marketing sends or AI use beyond an included monthly allowance. The rates are shown in your account under Usage & Billing, and your usage is added to your next monthly charge;
• subscriptions renew automatically until cancelled.

We will provide at least 30 days’ notice before any increase to subscription prices or usage rates.

You may cancel your subscription before the new pricing takes effect.

For customers who joined MechOS before 16 October 2026, charges by use under this section apply from 30 October 2026.

We aim for 99.5% service availability, excluding:

• scheduled maintenance;
• emergency maintenance;
• events beyond our reasonable control.

Scheduled maintenance will generally be announced at least 48 hours in advance.

Support is available via email during Australian business hours, with a target response time of one business day.

MechOS performs regular encrypted backups for disaster recovery purposes. While we maintain these backups, customers are encouraged to periodically export important business records for their own independent retention.

We implement commercially reasonable security measures to protect Customer Data, including, where appropriate:

• encrypted communications;
• encrypted storage;
• monitored infrastructure;
• audit logging;
• access controls;
• security monitoring;
• disaster recovery processes.

No internet-based service can guarantee absolute security, and you acknowledge that use of the Service carries inherent technological risks.

You agree not to:

• use MechOS for unlawful purposes;
• send spam or unsolicited communications;
• upload malicious software or harmful code;
• interfere with platform security;
• reverse engineer or attempt to extract source code;
• scrape or automate access without written permission;
• interfere with the operation of other customer accounts.

You must comply with all applicable Australian laws, including privacy, consumer and anti-spam legislation.

Where MechOS provides AI-generated suggestions, summaries, recommendations or automated content, these are provided solely to assist users.

You remain responsible for reviewing and verifying all AI-generated information before relying on it for business, financial or legal decisions.

MechOS relies upon third-party infrastructure and service providers, which may include cloud hosting, payment processing, communications, monitoring and security providers.

Availability of certain features may depend upon these providers.

While we carefully select our providers, we are not responsible for outages or failures caused solely by third-party services outside our reasonable control.

During your subscription, and for 30 days following cancellation, you may export your Customer Data using the export tools provided within MechOS.

Exports are supplied in one or more commonly used machine-readable formats.

You may cancel your subscription at any time.

We may suspend or terminate accounts where:

• subscription fees remain unpaid;
• these Terms are materially breached;
• use of the Service presents a security risk;
• required by law.

Where reasonably practical, we will provide notice before suspension.

To the maximum extent permitted by law, MechOS is provided on an “as available” and “as is” basis.

While we use reasonable care to maintain reliability, we do not guarantee uninterrupted operation, error-free performance or suitability for every purpose.

Nothing in these Terms limits any rights or guarantees that cannot lawfully be excluded under the Australian Consumer Law.

To the maximum extent permitted by law, MechOS Pty Ltd’s total aggregate liability arising from these Terms or the use of the Service is limited to the total subscription fees paid by you during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.

MechOS is not liable for delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, internet outages, cyber attacks, telecommunications failures, cloud provider outages, government actions or other force majeure events.

Our collection, use, disclosure and handling of personal information is governed by our Privacy Policy, which forms part of these Terms.

We may update these Terms from time to time.

For material changes, we will provide at least 14 days’ notice by email or through the Service.

Continued use of MechOS after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising under these Terms are subject to the exclusive jurisdiction of the courts of Queensland.

General Support

support@getmechos.com.au